Selection Day Exercises
Time limit: 0
Quiz-summary
0 of 1 questions completed
Questions:
- 1
Information
You have already completed the quiz before. Hence you can not start it again.
Quiz is loading…
You must sign in or sign up to start the quiz.
You must first complete the following:
Results
Quiz complete. Results are being recorded.
Results
0 of 1 questions answered correctly
Time has elapsed
Categories
- Not categorized 0%
- 1
- Answered
- Review
-
Question 1 of 1
1. Question
Choose the appropriate action to fit the scenario.
Sort elements
- You need to remain calm and listen to their complaint. The assessors will want to see how well you can diffuse the situation, providing reassurance without undermining your colleague.
- You will need to be assertive, clear on what you need to ask the patient to do and why. The assessors will want to make sure you don’t back down if you face hostility and don’t make the situation worse by using a confrontational attitude
- You would need to listen and show a sensitive, empathetic approach. The assessors will be interested in how you question the person to explore the situation further and what you do to make them feel better as part of the team
- You would listen and encourage. You would be empathetic to the nature of conflicting information. The assessors are looking that you are not too opinionated, you are open minded and supportive
-
An annoyed birth partner wants to complain about your colleague who they felt was dismissive to them. You know the colleague is new to the role. Your task is to meet the birth partner and try to resolve the situation.
-
A woman in early labour is listening to headphones which are turned up very loud and you have had some complaints from other patients. How would you deal with the situation?
-
A colleague is unsure they are enjoying the role and asked to talk to you about it. What might you say?
-
A new mother is really struggling with breastfeeding and wants support but feels all the information given has been conflicting. What might you say to reassure her?